Hello, thank you for placing an order, or just checking out Factory13 skateboards -
We wish to ship out our products as quickly as possible
without ever compromising quality or using inferior materials.
I hope this information will serve as a guide for our friends & customers around the world.
We need to work together, in a positive direction to make the absolute best board for you &
for you to feel 100% stoked on the whole life cycle & manufacturing process of your board.
If you have placed an order to Factory13 & would like an update on its status,
please use the websites contact button (below) or if you just have a question:
Or you can email the Woodshop directly, via link below:
Emails & Direct Messages about your order via Social Media:
Thank you for checking out the Factory13 Instagram & Facebook !!
But in regards to a question on a particular order, it's not a recommended path for communication.
This is done to keep our order details & further information accurate on 1 clear level.
While I understand we have an ease of communication thru these avenues,
it can lead to a delay / shipping errors & we would like to avoid that so we can serve our customers better. So let's stick to email as that is the most accurate.
Phone calls about your order:
Our phone # here is (440) 488 - 0315
We prefer Emailing about your order & update requests.
This is simply because we are working - nothing more, nothing less.
Typically the machinery is running loud in here, so I won't hear the phone 95% of the time.
Plus - my goal is accuracy, that is why I prefer email, that way we can keep a log of your order details
& important information easily on file, a quick chat on the phone during working times is great
but I want to make sure your details are correct.
If a phone call is needed to discuss a certain topic, no problem !
Please email me so we can set a time & date for our phone call.
Glad to discuss your ideas.
Refunds / Exchanges:
If you would like a refund or to cancel your (stock board) order,
please contact me via email so we can work out the details & possibly avoid a restocking fee.
If the order is cancelled via Paypal (or other payment service)
without the consent of the woodshop
there will be a 10% charge against your order for the labor allocated & performed for you.
There are no refunds on Custom boards (non stock boards) and can't be exchanged.
These are 1 of a kind boards.
Exchanges are fine on stock boards, just ask.
Shipping:
Most important, shipping this thing out so you can ride.
Currently (as of August 2021) we are shipping stock boards approx. 2 - 3 weeks from order date.
This time will decrease to 1 - 2 weeks & less as our raw materials come in more frequently,
while a part of the world economy effects us in the trucking of raw lumber,
I am stocking up as much high quality material as I can get my hands on.
Thanks for your patience.
International Shipping:
Understandably, it costs a bit to ship skateboards to some locations from our spot in Long Beach, Ca.
What we will do is to find the least expensive & good/proper delivery method (mostly USPS)
to serve you the best.
I keep a basic 68$ charge for shipping outside of the USA, but if your shipping cost exceed this price,
we will contact you & request those additional funds that go directly towards shipping.
Its tough to call, shipping rates fluctuate but we will keep trying our best & we welcome your suggestions to help get these boards to you wherever you are.
We ship domestic via UPS with 2 pick ups a week.
We ship international via USPS with 1 pick up a week.
Most importantly, the factory wants to do the best work possible for you.
These are handcrafted, detailed, functional life machines for heavy service
made by skateboarders.
Thank you.
